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FAQS

ORDERS + SHIPPING

Typically, orders take about 3-5 business days to process and 2-6 days to ship.

Due to the handmade, personalized nature of our products, some custom items take a longer to process. You can view current processing estimates below and in the product listings. Please note that if you order multiple items with different processing times, they will be held to ship together.

Absolutely! All of our gift boxes include a complimentary greeting card in your choice of design. For all other items, we are happy to include a note card with a handwritten message on a case-by-case basis. Simply write this request and your desired message in the “notes” section of your cart prior to checking out. We will contact you if we cannot fulfil your request.

When your order finishes processing and begins its journey to you, you’ll receive a shipment confirmation email containing a tracking link.

We package all of our items very carefully to avoid damage in shipment, but it does happen from time-to-time. If any of your items were received damaged, please contact us within 1-3 business days with photos of damaged product, so that we may proceed with a claim and replacement if necessary.

Please make sure to open all shipments immediately to check that the items arrived safely. We cannot guarantee replacements or refunds for items that are claimed as damaged after 3 business days from the delivery date.

Yes! However, if you’re going to use our images, you must link back to our website. That being said, we love and appreciate any and all blogs that choose to feature our products! We also love to collaborate with blogs and offer customer giveaways, so feel free to contact us via email.

RETURNS

Due to the custom, personalized nature of our products, all sales are final. In the rare event that an item arrives to you damaged or incorrect, please contact us and we’ll do our best to make it right!

Exchanges and order cancellations are accepted on a case-by-case basis. Exchanges will only be accepted for non-personalized items that are received unworn and in their original packaging within 5 days of receipt of the order.

Please note our business hours are
Monday – Friday 9AM – 5PM IST
We typically respond to messages within a few hours, but please allow us up to 24-hours to respond. We promise we’ll get back to you promptly!